24/7 Managed Services for Mission-Critical Financial Systems
Focus on Growth While We Ensure Your Systems Perform Flawlessly
In financial services, downtime isn't an option. ACE Software Solutions provides enterprise-grade managed services that keep your critical systems running perfectly, evolving continuously, and staying compliant with changing regulations. With 130+ specialists operating from our Mumbai center, we deliver follow-the-sun support that never sleeps.
Complete Lifecycle Management for Financial Systems
Proactive Support That Prevents Problems Before They Occur
Our managed services go beyond break-fix support. We become your strategic technology partner, continuously optimizing performance, implementing enhancements, and ensuring your systems evolve with your business needs.
Round-the-Clock Vigilance for Your Critical Systems
Our global operations center monitors your systems every second of every day:
- Real-Time Monitoring: Advanced observability across all system layers
- Proactive Issue Detection: AI-powered anomaly detection prevents outages
- Incident Management: 15-minute response with defined escalation paths
- Performance Management: Capacity planning and optimization
- Disaster Recovery: RPO < 15 minutes, RTO < 1 hour
Our Track Record:
Managing systems processing $5 trillion annually with 99.9% uptime
Your Systems Get Better Every Month
Technology stands still or moves forward -- we ensure you're always advancing:
- Monthly Feature Updates: New capabilities based on user feedback
- Algorithm Optimization: ML model retraining for improved accuracy
- Integration Maintenance: API updates and compatibility management
- Performance Tuning: Continuous optimization based on usage patterns
- Technology Refresh: Proactive upgrades to leverage new capabilities
Proven Impact:
80% average performance improvement year-over-year
Stay Ahead of Regulations and Threats
Regulatory compliance and security aren't one-time achievements -- they require constant vigilance:
- Regulatory Updates: GDPR, PSD2, Basel IV, SOX compliance maintenance
- Security Patch Management: Zero-day vulnerability responses
- Audit Support: Documentation and evidence for regulatory reviews
- Compliance Monitoring: Continuous validation of controls
- Threat Intelligence: Proactive defense against emerging threats
Our Credential:
Zero security breaches in 30 years of operation
Flexible Service Tiers for Every Need
Right-Sized Support from Startup to Enterprise
Essential Tier
Perfect for smaller institutions or non-critical systems:
- Support Hours: Monday-Friday, 9 AM - 5 PM (your timezone)
- Response SLA: 4 hours for critical issues
- Monitoring: Basic system health and availability
- Reviews: Quarterly business reviews
- Updates: Monthly patch cycles
Professional Tier
Comprehensive support for growing operations:
- Support Hours: Monday-Friday, 6 AM - 10 PM (extended coverage)
- Response SLA: 1 hour for critical issues
- Monitoring: Advanced monitoring with predictive analytics
- Reviews: Monthly business reviews
- Updates: Bi-weekly optimization cycles
- Bonus: Dedicated technical account manager
Enterprise Tier
Maximum support for your most critical systems:
- Support Hours: 24/7/365 with follow-the-sun coverage
- Response SLA: 15 minutes for critical issues
- Monitoring: AI-powered predictive monitoring
- Reviews: Weekly operational reviews
- Updates: Continuous optimization
- Bonus: Dedicated team of 3-5 specialists
- Extra: Quarterly executive briefings
Comprehensive Support Capabilities
Expertise Across Every Layer of Your Technology Stack
Application Support Services
We support the full spectrum of financial applications:
- Payment Processing Systems: SWIFT, ACH, RTGS, real-time payments
- Compliance Platforms: Sanctions screening, AML monitoring, KYC systems
- Trade Finance Applications: LC processing, document management
- Core Banking Systems: Account management, loan systems, deposits
- API Platforms: Open Banking, partner integrations, mobile services
Infrastructure Management
Complete infrastructure lifecycle management:
- Cloud Operations: AWS, Azure, Google Cloud certified teams
- Database Administration: 24/7 DBA services for all major platforms
- Network Management: Load balancing, CDN, security
- Container Orchestration: Kubernetes, Docker management
- Disaster Recovery: Backup management, failover coordination
Business Process Support
Beyond technology to business operations:
- Transaction Monitoring: Real-time oversight of payment flows
- Exception Handling: Rapid resolution of processing exceptions
- Report Generation: Scheduled and ad-hoc reporting
- User Support: Help desk and training services
- Compliance Operations: Sanction list updates, regulatory filing
Iron-Clad SLA Guarantees
Performance Commitments You Can Count On
We don't just promise excellence -- we guarantee it with comprehensive SLAs:
Availability Guarantee
Response Time Commitments
Performance Standards
Transaction Processing
Sub-second response times
API Latency
<200ms average response
Batch Processing
Completion within agreed windows
Report Generation
On-schedule delivery
Security & Compliance
Patch Management
Critical patches within 24 hours
Compliance Updates
Regulatory changes implemented before deadlines
Audit Support
Documentation within 48 hours
Incident Reporting
Notification within 1 hour of detection
Our Global Delivery Model
Follow-the-Sun Support from Mumbai Excellence Center
World-Class Facility, Local Expertise, Global Delivery
130+ Specialists
Dedicated support professionals
24/7 Operations
Three shifts ensuring continuous coverage
Redundant Infrastructure
Dual power, network, and facilities
Security
ISO 27001 certified, SOC 2 Type II compliant
Languages
English, Hindi, and 10+ regional languages
Delivery Excellence
ITIL Certified Processes
Best practice service management
DevOps Integration
CI/CD pipeline management
Automation First
70% of routine tasks automated
Knowledge Management
Comprehensive runbooks and documentation
Continuous Training
40 hours annual training per specialist
Advanced Monitoring & Analytics
See Everything, Predict Problems, Prevent Outages
Real-Time Observability
- Application performance monitoring (APM)
- Infrastructure monitoring and alerting
- Log aggregation and analysis
- Distributed tracing
- Custom metrics and dashboards
Predictive Analytics
- Anomaly detection using machine learning
- Capacity forecasting and planning
- Trend analysis and pattern recognition
- Predictive maintenance scheduling
- Performance degradation alerts
Business Intelligence
- Transaction volume analytics
- User behavior insights
- Compliance metrics tracking
- Cost optimization recommendations
- ROI measurement and reporting
Success Stories
Why Choose ACE Managed Services?
The Partner You Can Trust
30 Years of Excellence
Unmatched experience in financial services
Global Scale, Local Touch
130+ specialists in Mumbai delivering worldwide
Proactive, Not Reactive
Prevent problems before they impact you
Continuous Innovation
Your systems improve every month
Compliance Assured
Stay ahead of regulatory requirements
Transparent Pricing
Clear tiers, no hidden costs
Calculate Your Managed Services ROI
Typical Savings and Benefits
Start Your Managed Services Journey
Peace of Mind Begins with a Conversation
Let us show you how managed services can transform your operations, reduce costs, and free your team to focus on strategic initiatives.
24/7 Support Hotline
+91-22-2829-2337
support@acesw.com
Frequently Asked Questions
What's included in your managed services?
Our managed services include 24/7 monitoring, proactive maintenance, security management, compliance updates, performance optimization, and dedicated support teams. We handle everything from infrastructure management to application support.
How quickly can you respond to critical issues?
Our Enterprise tier guarantees 15-minute response times for critical issues, with 4-hour resolution SLA. Professional tier offers 1-hour response, and Essential tier provides 4-hour response during business hours.
What are your pricing models?
We offer three transparent tiers: Essential (business hours support), Professional (extended hours with dedicated account manager), and Enterprise (24/7 white-glove service). Pricing is based on system complexity and service level requirements.
How long does implementation take?
Managed services implementation typically takes 2-4 weeks, including system integration, monitoring setup, and team onboarding. We ensure smooth transition with minimal disruption to your operations.
Do you support cloud and on-premises systems?
Yes, we support all deployment models including cloud (AWS, Azure, Google Cloud), on-premises, and hybrid environments. Our team is certified across all major platforms and technologies.