Privacy Policy
Protecting Your Personal Information with the Highest Standards
At ACE Software Solutions, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data in compliance with global privacy regulations.
Introduction
Understanding how we protect and process your personal information
Through this Privacy Policy, we wish to inform you how your personal information is being processed via our website on www.acesw.com (the "Website").
Protecting consumer privacy is important to Company. This privacy policy applies only to our website and outlines how our website gathers information, how we collect, use, share, secure it and the choices available to you regarding our use of your personal information and how you can access and update this information. This privacy policy also applies to all personal information received by Company from its customers whether in electronic, paper or verbal format.
Data Privacy Framework Compliance
Certified compliance with international data protection standards
Certified Data Privacy Framework Compliance
ACE Software Solutions complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
ACE Software Solutions has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) under the UK Extension to the EU-U.S. DPF.
ACE Software Solutions has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.
Compliance Framework
Federal Trade Commission Jurisdiction
The Federal Trade Commission has jurisdiction over ACE Software Solutions' compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and Swiss-U.S. DPF.
Onward Transfer Liability
ACE Software Solutions is responsible for the processing of personal data it receives, under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF subsequently transfers to a third party acting as an agent on its behalf.
Dispute Resolution
In compliance with the EU-U.S. DPF, the UK Extension DPF and the Swiss-U.S. DPF, ACE Software Solutions commits to refer unresolved complaints to TRUSTe, an alternative dispute resolution provider based in the United States.
File a complaint with TRUSTe1. Information Collection and Use
What information we collect and how we use it
Contact Information
- Name
- Email address
- Phone number
Business Information
- Company name
- Job title and role
- Products of interest
- Corporate events interest
- Additional details you provide
How We Use Your Information
Communication
We use the personal information you provide us when you contact us, for example in relation to enquiries or comments made by you, for our legitimate interest of communicating with you about our products and services.
Service Provision
If you request our services, we use your personal information to establish and fulfil our contract with you. This may include verifying your identity, communicating with you and arranging the provision of our products.
Marketing Communications
We use the personal information you provide us (including your contact details) to send you information on our products and services, special offers and other information based on the interests that you have indicated to us and our understanding of your business needs.
Research & Analytics
We may also use your personal information to do market research, analytics and in pursuance of our legitimate interest of improving our products and services.
Legal Compliance
If necessary, we can use your personal information in order to comply with applicable laws and for our legitimate purpose of protection our legal rights, for example, in connection with legal claims, compliance, regulatory and investigative purposes.
2. Information Sharing
How and when we share your information with third parties
3. User Access and Choice
Your rights regarding your personal information
Your Data Rights
Upon request, we will provide you with information about whether we hold any of your personal information. You are entitled to ask us for a copy of your personal information, to correct it, erase or restrict its processing, or to ask us to transfer (parts of) this data to other organizations.
Access
Request a copy of your personal information
Correction
Correct inaccurate or incomplete data
Erasure
Request deletion of your personal data
Restriction
Limit how we process your data
Portability
Transfer your data to other organizations
Objection
Object to certain processing activities
Rights Limitations
These rights can be limited where we can demonstrate that we have a legal requirement or legitimate ground to process your data. Under such circumstances we are able to retain your data even if you withdraw your consent.
Response Timeline
We will respond to your request to access within 30 days. If you are not satisfied with how we handle such requests or how we otherwise process your personal information, you can lodge a complaint with your local data protection authority.
Data Retention
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Customer Data
Kept for the duration of the contractual relationship and after as necessary to comply with legal obligations.
Newsletter Subscriptions
Stored until you decide to withdraw your subscription.
Email Communications
When and how you receive emails from us
Email Communication Policy
Receiving emails from our site is part of our service. You will only receive an email from us if you:
- Submit a form on the "Contact" page or product pages while downloading brochures
- Send us an email on our email id mentioned on our Website
- Submit your business card to us during any conferences
- Are part of a conference where ACE is also exhibiting
Unsubscribe Options
If you would like to discontinue receiving this information, you may use the "Unsubscribe" link found in emails we send to you or by emailing our Customer Support.
4. Tracking Technologies
How we collect information through cookies and other technologies
Passive Collection
As is true of most websites, we gather certain information automatically. This information may include:
IP Addresses
Internet protocol addresses
Browser Information
Browser type and operating system
Usage Data
Pages viewed and clickstream data
Timestamps
Date and time of visits
Interest-Based Advertising
We partner with third parties who use technologies such as cookies to gather information about your activities on this website which they may use in order to provide you advertising based upon your browsing activities and interests.
Opt-Out Options
If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
5. Security
How we protect your personal information
Security Measures
Company takes appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
Security Disclaimer
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us by emailing our Customer Support.
6. Changes to This Policy
How we handle updates to our privacy policy
Policy Updates
This privacy policy was last revised on 28th September 2023. We may update this Privacy Policy to reflect changes to our information practices.
Change Notifications
If we make any material changes, we will notify you by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
7. Contact Us
How to reach us with privacy-related questions
Privacy Contact Information
If you have any questions or concerns about this Privacy Policy, contact us below. We will respond to you within 30 days.
India Office
ACE Software Solutions Inc.
Unit 17 & 21. SDF I. SEEPZ SEZ
Andheri (East), Mumbai 400096, India
Phone: +91-22-2829-2337
USA Office
485B, Route 1 South, Suite 310
Iselin, NJ 08830, USA
Phone: +1 732 603 4990
Fax: +1 732 636 4990